Here you will find a list of frequently asked questions. If you still have a question please do not hesitate to contact us and we’ll be happy to assist you.
Q: How do you get my logo on a shirt?
A: All we need is a jpeg, bmp or other Microsoft friendly image to digitize or vectorize your logo. We will quote you the price for either process before starting your order.
Digitizing is the process of converting artwork into a digital code that can be read by our advanced embroidery machines. The fee to digitize your artwork normally ranges between $25 - $100. Very complex and high stitch count designs can cost hundreds of dollars.
Vectorization is the process of transforming raster images to vector drawings. A raster image is formed from pixels, like the picture obtained from a digital camera or scanner. It has a finite amount of detail which is dependent upon the image size and resolution. The closer magnification of a raster image, the courser it appears. A vectored image is stored as a collection of geometric objects, such as lines and arcs, which are drawn between specific coordinates. A closer vector image magnification reveals details more accurately and the line edges stay smooth. The fee to vectorize your artwork normally ranges between $10 - $50.
Q: Is it better to bring you the clothing I want embroidered or can you get it?
A: Part of our service is sourcing the product. Just let us know what you're looking for and we will provide examples for you to choose from.
Q: Is there a minimum number of items to be embroidered at one time?
A: Although we can do one piece, quantity discounts start at 12 pieces. There are no minimums on stock embroidery designs.
Q: How do you expect payment?
A: We request 50% down at the time of the order with the balance due upon pickup or delivery. We accept cash, checks and all major credit cards.